Our Difference
People
The key to our success is our people. At ServiceMaster Clean of Kitchener and Waterloo we firmly believe in investing in the ongoing training of our technicians in order to service our customers better and to provide high quality results.
Our technicians complete a comprehensive training period and ongoing training for new products, equipment and procedures.
In addition, our team receives supervised instruction on all of our high-level cleaning, implementing safety lines and harnesses to safely clean rooftop/infrastructure projects. All construction-site cleaning teams are required to wear full safety equipment. W.H.M.I.S. training is mandatory for all of our technicians.
Processes
As an industry leader in commercial cleaning, ServiceMaster Clean is committed to the ongoing development of innovative cleaning procedures. Whether it‘s using environmentally healthy practices or extending the life of your carpet and other floor surfaces, we understand the power of a clean and healthy work environment. Not only that, but we listen to your unique needs and can provide a wide range of specialty cleaning services.
Technology
ServiceMaster Clean Region of Waterloo, utilizes the most advanced technologies to continually improve our service and our communication with our customers.
Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.
TellServiceMaster (Customer satisfaction survey system)
At ServiceMaster Clean Region of Waterloo, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.
Products
ServiceMaster CleanSM has developed proprietary products to gently, but effectively clean your facility‘s carpet, hard-surface floor, upholstery and furniture, ensuring lasting beauty and a professional appearance.
Cleaning for a Healthier Work Environment
We take our commitment to the environment seriously and have developed specific principles and cleaning products to guide us in serving our customers. ServiceMaster Clean Green For® products are designed for minimal environmental impact. They are free of ingredients such as perfumes and VOCs.
Green For® products carry one or more certifications from third party organizations — that is organizations who are in the business of testing and verifying claims made regarding the product.
Green For® products are safe for all occupants in the workplace, including individuals with asthma and chemical hypersensitivity.
